Product Specifications

From: Subject: Product Specifications Date: Mon, 2 Mar 2009 13:28:10 +0100 MIME-Version: 1.0 Content-Type: multipart/related; type="text/html"; boundary="----=_NextPart_000_0088_01C99B3A.BB04C430" X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5579 This is a multi-part message in MIME format. ------=_NextPart_000_0088_01C99B3A.BB04C430 Content-Type: text/html; charset="Windows-1252" Content-Transfer-Encoding: quoted-printable Content-Location: http://home.intermec.com/eprise/main/GSS/SCM/Content/Products/Product_Tools/ShowArticle?ArticleID=2726 Product Specifications =20




	HDNL HDNL=20 adopts Intermec CN3 technology to improve productivity and=20 efficiency. Company Overview As the largest dedicated = home=20 delivery and collection service in the UK, Home Delivery = Network=20 Limited (HDNL) handles some 110 million parcels per year. This = translates=20 to over 300,000 packages being transported on any given day. The = company=20 employs 6,500 people and delivers to all 1,760,000 UK postcodes = and 120=20 postal regions in order to serve Britain=92s 22 million online = shoppers=20 . (1) Its 62 parcel depots cover every corner of the = United=20 Kingdom from Redruth to Inverness to Llanelli. With HDNL=92s = head office=20 located in Whiston, Merseyside, there are also two national sort = centres=20 at Shaw in Oldham and Droitwich in Worcestershire. The company = provides retailers with delivery services for all types of = goods=20 including books, electrical items, clothing, gifts, hampers, = flowers, and=20 wine. HDNL=92s client list includes over 120 retailers and = e-businesses in=20 all. The Problem Online shopping = has=20 brought convenience, speed, and choice to consumers. Increased=20 efficiencies in the home delivery supply chain have led to higher=20 expectations for an =91almost-immediate=92 delivery service and = the real=20 challenge for HDNL is to meet customers=92 ever-changing = expectations and=20 provide the best customer experience possible. HDNL = aims to=20 deliver a seamless customer experience, which ensures that = consumers=20 receive a reliable service that improves their confidence in home=20 delivery. Due to the increase in online shopping and customers = demanding=20 more up-todate information, HDNL must deliver a robust and = reliable system=20 for tracking a package=92s whereabouts at any part of the delivery = process. =93Increasingly, the end customer is = demanding to be=20 involved and communicated to in every stage of the delivery = process. We=20 required a solution that would offer this capability,=94 = explains Chris=20 Bowden, Sales and Marketing Director at HDNL. For Home = Delivery=20 Network Limited, although a Track and Trace system existed, the = previous=20 mobile technology that HDNL had been using for this purpose had = come to=20 the end of its life, too antiquated and unreliable to undergo = further=20 updates. A new generation of integrated technology = has come=20 to market, including optical scanners, Windows Mobile, GPRS, = and=20 Bluetooth. This range of technology solutions has given HDNL the = chance to=20 build on their USP of transparency to its customer base and allows = for an=20 integrated system to effectively manage customers=92 expectations = and=20 deliver parcels quickly and efficiently. The = Solution=20 After conducting a 4-month study of procurement = options, HDNL=20 chose the Intermec CN3=97a small, rugged handheld computer = with=20 integrated WiFi, 3G WAN, Bluetooth, GPS, Microsoft Windows, = scanning=20 technology, and a programming layer for controlling business = processes.=20 HDNL selected the Intermec CN3 based on its ruggedness, = reliability, long=20 battery life, and because it is waterproof. The technical richness = of the=20 handheld device as well as its wide range of functions were other = deciding=20 factors. The Intermec CN3 has the potential for mobile workers to = set=20 aside the multiple devices they typically must carry and = maintain=97mobile=20 phone, GPS unit, pager, laptop, camera=97for a single=20 instrument. Prior to fully deploying the handheld = computers=20 over the entire network, HDNL first conducted extensive trials = among=20 700 drivers. HDNL carried out the Intermec CN3 implementation = process=20 over a period of several months in order to ensure a smooth = transition=20 to the new technology. By January 2008, the full complement of = 4,450=20 devices had been fully integrated into the network. This was a = great=20 achievement given that it was the peak Christmas trading=20 period. =93Mobile equipment is the core operating = system for=20 our business so there was a massive risk to consider, especially = in our=20 peak trading period. Introducing a system that worked from the = onset=20 was critical to maintaining our service during the peak period,=94 = explains=20 Chris Bowden. This carefully orchestrated strategy enabled = HDNL to=20 minimise potential implementation issues, confining any = problems which=20 arose to a small and easy-to-manage scale. In addition, = Intermec=20 provided HDNL with strong technical support during the process,=20 staying in continual communication with the HDNL = implementation team.=20 The combination of HDNL=92s planning and foresight with = Intermec=92s technical=20 assistance thus ensured a remarkably successful transition to the = Intermec=20 CN3 technology. Results The = rollout of=20 the 4,450 devices is now complete and the introduction of the = Intermec=20 CN3 has provided HDNL with a platform to move forward and increase = productivity and efficiency. =93We are looking = forward to=20 exploring new possibilities that the Intermec CN3 provides us, = allowing=20 increased functionality and giving retailers the opportunity to = provide=20 near real-time delivery information for their customers,=94 said = Chris=20 Bowden. The multi-million pound technology investment = will=20 enable HDNL to provide a sophisticated range of services = including=20 real-time parcel tracking, highly reliable night time deliveries, = and more=20 rapid delivery times. The combination of Intermec=92s new CN3 = model with=20 the Syclo application represents an industry first and marks = an=20 exciting time for the delivery industry. Endnotes: = (1)=20 Interactive Media in Retail Group

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#level300contentspecs { LEFT: 512px; WIDTH: 260px; POSITION: absolute; TOP: 130px } .level300content { FONT-WEIGHT: normal; FONT-SIZE: 9pt; WIDTH: 260px; COLOR: #000000; = FONT-FAMILY: Arial, Helvetica, 'san serif'; TEXT-DECORATION: none } .level300specsbold { FONT-WEIGHT: bold; FONT-SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 11pt; = FONT-FAMILY: Arial, Helvetica, 'san serif'; TEXT-DECORATION: none } .level300specscontent { FONT-WEIGHT: normal; FONT-SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: = 11pt; FONT-FAMILY: Arial, Helvetica, 'san serif'; TEXT-DECORATION: none } .level300specshref { FONT-WEIGHT: bold; FONT-SIZE: 11pt; COLOR: #3366ff; LINE-HEIGHT: 11pt; = FONT-FAMILY: Arial, Helvetica, 'san serif'; TEXT-DECORATION: underline } #level300contentandarrows { LEFT: 146px; WIDTH: 297px; POSITION: absolute; TOP: 113px } .level300contentabovearrows { LEFT: 24px; WIDTH: 280px; POSITION: relative; TOP: 0px } #level300_700cEAPcontent { LEFT: 170px; WIDTH: 580px; POSITION: absolute; TOP: 103px } .priceguidehrefbig { FONT-WEIGHT: bold; FONT-SIZE: 10pt; COLOR: #3366ff; LINE-HEIGHT: 10pt; = FONT-FAMILY: Arial, Helvetica, 'san serif'; TEXT-DECORATION: none } .priceguidehrefsmall { FONT-WEIGHT: normal; FONT-SIZE: 10pt; LEFT: 15px; COLOR: #3366ff; = LINE-HEIGHT: 12pt; FONT-FAMILY: Arial, Helvetica, 'san serif'; POSITION: = relative; TEXT-DECORATION: none } #NEWlevel300dropdown { LEFT: 145px; POSITION: absolute; TOP: 300px } .arrowselectboxes { LEFT: -25px; POSITION: relative; TOP: 0px } SELECT.selectboxproducts { WIDTH: 275px } LI { FONT-WEIGHT: normal; FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: = Arial, Helvetica, 'san serif'; TEXT-DECORATION: none } #loginbigpic { LEFT: 0px; POSITION: absolute; TOP: 108px } #logincontent { LEFT: 138px; WIDTH: 288px; POSITION: absolute; TOP: 166px } #loginQuicksites { LEFT: 614px; POSITION: absolute; TOP: 78px } #calendar { LEFT: 170px; POSITION: absolute; TOP: 240px } #blackhorizontalline { LEFT: 170px; POSITION: absolute; TOP: 409px } #calendarinstructions { LEFT: 329px; POSITION: absolute; TOP: 259px } #eventselectboxes { LEFT: 500px; POSITION: absolute; TOP: 131px } #calendareventlist { LEFT: 510px; WIDTH: 169px; POSITION: absolute; TOP: 237px } ------=_NextPart_000_0088_01C99B3A.BB04C430--