Frequently Asked Questions

Intermec offers the broadest range of data collection, mobile computing, RFID, wired and wireless connectivity, and printer and media solutions available from one company. Intermec systems are built to withstand the rigors of your real-world environment and they offer comprehensive security, protecting the privacy and integrity of your data and your network.

Price list

Click here for our price list

Demo Products

Intermec offers you the opportunity to try out units at a very attractive cost. You can purchase a Demo Product at up to 65% rebate from the Price List

Conditions :

What is the lead time for Intermec products?

Lead time for the preferred configurations (the top selling part numbers) is on average 2 weeks and for the available configurations (products manufactured on a build-to-order basis) about 6 weeks. Lead time can vary depending on quantity ordered.

How to become Honours Partner?

Please remove the existing text Honours partner is the entry level to the honours partner program. Honours partners purchase exclusively through the two-tier channel. As a requirement of their status honours partners commit to training at least one of their staff according to the basic technology and products areas listed below, there is a mandatory assessment available for each area. This training is free of charge.

Basic Technology & Products Training

This online training package is available on Intermec University and consists of technology, product and application information in the areas of in-field, in-premise, printer and RFID systems. There is an assessment available for each technology area. For an Intermec honours partner at least one member of staff is required to pass two or more of the online assessments listed below before the partner is eligible to buy Intermec products from the two-tier distribution channel.

On passing the assessments each partner receives a unique authorisation number.

Intermec University Registration:

Before using the resources available on Intermec University it is necessary to register. Visit www.intermecuniversity.com to register. Registrations will only be validated for users with a corporate email address. First login: Within 48 hours of registration applicants will receive a unique username and password allowing access to the Intermec University EMEA partner web site. Issue

What are the benefits of becoming an Intermec's Honours Partner?

What is the RMA policy?

Our RMA (Return Material Authorisation) policy is designed to be as convenient for you as possible. Documentation is available in: Deutsch, English, Español, Français, Italiano, Nederlands

DOA-RMA
If a product arrives "Dead on Arrival" (DOA), please contact the Customer Service team immediately, and then complete the RMA form. DOA Policies vary by vendor. We will assist you in applying the manufacturer's policy and help you get the process started. Please note that RMA numbers are only valid for thirty days and all products received without an RMA number will be returned unopened.

Where can I find the RMA form?

To RMA form can be found on the ScanSource website: http://www2.scansource.com/Internet/ScanForm.nsf/RMAEuro?OpenForm

How can ScanSource Marketing help me grow my business?

If you need some help promoting your business to a wider audience, why not use our marketing services? We make it easy for you to get your message across by offering you the chance to customise ScanSource marketing materials with your logo and message. Our marketing team is expert in the world of Auto ID, EPoS and mobility communication, so why spend time and money reinventing the wheel? Just use our existing material for your own purposes and make a great impact on your customers.

Contact Marketing Services

What is the role of technical support at ScanSource?

Just like you provide a network of support for your customers, so ScanSource Europe supports your solutions via our Technical Support team. Our multilingual engineers are vendor-trained and -certified and specialise in Auto ID, EPoS and mobility technology.

Of course, you could spend your valuable time trawling through web pages trying to find the solution yourself - but when we offer free first-line technical support, with a proven track record of delivering results, isn't it much easier to sit back and let us handle the workload for you?

How to contact ScanSource Account Manager?

Whatever you need, ScanSource Europe always has someone who can help you. Contact us!

Sales and General Enquiries

Free phone numbers are available for the following European countries:

Austria 0800 295 852

Belgium 0800 32 311

Czech Republic 800 143 332

Denmark 808 856 87

Finland 0800 117 418

France 0800 903 007

Germany 0800 182 9587

Greece 00800 322 2906

Hungary 06800 16 708

Ireland 00800 915 5550

Italy 800 790 456

Netherlands 0800 022 3152

Norway 800 182 37

Poland 00800 3211 397

Portugal 800 832 117

Russia 8800 333 7301

Spain 900 973 272

Sweden 020 798 959

Switzerland 0800 562 251

United Kingdom 0800 915 5550

For all other countries, please call +32 (0)2 763 4080.
 If you know the extension of the person you would like to contact, please enter this when asked.

How to become ScanSource Reseller?

In order to become ScanSource Reseller you have to apply for credit.

Customers in Austria, Belgium, France, Germany, Ireland, Italy, Switzerland and the UK can apply for credit online. This application is currently available in English, French, German and Italian and will be rolled out for other languages and countries shortly.

Apply for credit online.

See our Trading Terms.

Customers in other countries can download our customer application form below, and then fax it back to us.

What kind of Financial Services are offered by ScanSource?

ScanSource delivers financial opportunities to help you grow your business and your profitability. We can help you with: